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FAQs

SHIPPING

What are the shipping times for your products?

We process your orders between 24 and 72 hours and the delivery takes 8-21 days. In peak periods please allow for up to 5 business days for dispatch. All shipping time exclude clearance/customs delays.

Do you ship Worldwide?

We ship to most countries around the world! 

*Exception. We do not ship to the following countries: 

Argentina, Brazil, China, Colombia, Cyprus, Ecuador, Hong Kong SAR China, India (1 of 37 states), Indonesia, Jersey, Kazakhstan, Lebanon, Macao SAR China, Malaysia, Nepal, North Korea, Oman, Qatar, Russia, Saudi Arabia, South Africa, South Korea, Thailand, United Arab Emirates, Uruguay, Vietnam

Do you provide tracking numbers to know where my package is located?

Absolutely, just wait 3 days after your order and we will give it to you by email following your request.

ORDERS

Missing some items from my order, what's going on?

Our products are shipped separately according to your order. For example, if it contains items from two different warehouses, there will be two deliveries. The rest of the order will certainly arrive shortly.

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us an image of the damaged item in question by email via our contact page. and we will send you a similar replacement item as soon as possible.

I still have not received my order. What takes so much time?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can instead trace your order and see where it is at any time. If you still feel that you need help in tracking your package or would like to inquire about it, please contact us by email via our contact page.

Can I cancel or edit my order?

Once the order is placed. You have a 1 hour window to cancel or edit your order after placing your order. You simply have to contact us via our contact page. Once this 1 hour period passed, we will be unable to cancel or edit your order. We strive to try to offer the best and fastest service as possible.

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